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Tel: 07765 251301 or 07908 817338

PRIVACY NOTICE - HAPPY TUMS

Happy Tums holds some information about you. This document outlines how that information is used, who we may share that information with and how we keep it secure. This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to info@happytums.co.uk. We keep our Privacy Notice under regular review. This Privacy Notice was last reviewed in August 2018.

  • Who We Are And What We Do

Happy Tums provide educational workshops and online support to parents and carers relating to the introduction of solids to babies as well as general information on childhood and family nutrition. We also engage in public speaking at various events and sell relevant products via both our online store and during workshops and other events.

Our contact details are set out below:

Full name of legal entity: Happy Tums

Name or title of data privacy manager: Nicola Ragon-Paxton

Email address: info@happytums.co.uk

Postal address: 2 Sussex Court, Billericay, Essex, CM12 0FB United Kingdom

  • How We Obtain Your Personal Data

Information provided by you

You provide us with personal data in the following ways:

  • Through email, over the telephone or by post

  • By taking credit card and online payment 

This may include the following information:

  • basic details such as name, address and contact details including email address

  • Bank details

We use this information in order to provide you with our services.  This means that the legal basis of our holding your personal data is for legitimate interest. 

Following completion of your workshop and/or purchase we retain your personal data for the period defined by our professional association Association for Nutrition (AfN) and BANT and registrant body, AfN and Complementary and Natural Healthcare Council (CNHC).  This enables us to process any complaint you may make.  In this case the legal basis of our holding your personal data is for contract administration.

  • How we use your personal data

We act as a data controller for use of your personal data to provide our service.  We also act as a controller and processor in regard to the processing of your data from third parties such as various product suppliers.  We act as a data controller and processor in regard to the processing of credit card and online payments.

We undertake at all times to protect your personal data, including contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) and other relevant laws and regulations concerning data protection.  We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime.  Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.

  • Do you share my information with other organisations?

We will keep information about you confidential.  We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

  • Our registrant bodies, AfN and CNHC and our professional associations, AfN and BANT, for the processing of a complaint made by you

  • Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential

  • Anyone to whom we may transfer our rights and duties under any agreement we have with you

  • Any legal or crime prevention agencies and/or to satisfy any regulatory request (e.g. AfN or BANT) if we have a duty to do so or if the law allows us to do so

  • Any third parties whose services we use in order to provide our goods and services to you.

Subject to the paragraph above, your personal details are disclosed to the following third parties as set out in the table below:

 

Mailchimp - https://mailchimp.com/legal/privacy/

Natural Dispensary - https://naturaldispensary.co.uk/index.php?p=privacy

Wix Mailouts and Wix Stores - https://www.wix.com/about/privacy

Schedulista - https://www.schedulista.com/businesses/privacy

We may share your information with suppliers of goods as part of a purchase with us.  We will not include any sensitive information 

We will seek your express consent before sharing your information with your GP or other healthcare providers.  However, if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.

We may share your case history and any photographs provided to us with our peers for the purpose of professional development and for marketing purposes.  This may be at conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites, via our website, social media channels and marketing materials.  We will seek your EXPLICIT CONSENT before processing your data in this way.

  • What are your rights?

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data you must make a subject access request by email to info@happytums.co.uk. Under special circumstances, some information may be withheld.   We shall respond within 20 working days from the point of receiving the request and all necessary information from you.  Our response will include the details of the personal data we hold on you including:

  • Sources from which we acquired the information

  • The purposes of processing the information

  • Persons or entities with whom we are sharing the information

You have the right, subject to exemptions, to ask to:

  • Have your information deleted

  • Have your information corrected or updated where it is no longer accurate

  • Ask us to stop processing information about you where we are not required to do so by law or in accordance with the AfN, BANT and CNHC guidelines.

  • Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller, without hindrance from us.

  • Object at any time to the processing of personal data concerning you

We do not carry out any automated processing, which may lead to automated decision based on your personal data.

If you would like to invoke any of the above rights then please write to the Data Controller at email info@happytums.co.uk.

  • What safeguards are in place to ensure data that identifies me is secure?

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

Happy Tums is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes. A copy of the registration is available through the ICO website (search by business name).

  • How long do you hold confidential information for?

All records held by Happy Tums will be kept for the duration specified by guidance from our professional association AfN and BANT.

  • Website technical details

Forms - We do use electronic forms on our website making use of an available ‘forms module’ which has a number of built-in features to help ensure privacy. We also aim to use secure forms where appropriate.

In compliance with EU legislation, the following table lists the use of cookies on this web site:

Cookie name - Life span - Purpose

svSession - Permanent - Creates activities and BI, allowing you to access the features of our website

Hs - Session - Security

incap_ses_${Proxy-ID}_${Site-ID} - Session - Security

incap_visid_${Proxy-ID}_${Site-ID} - Session - Security

nlbi_{ID} - Persistent cookie - Security

XSRF-TOKEN - Persistent cookie - Security

smSession - Two weeks - Identify logged in site members

 

Cookies are small. We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.

Advanced areas of this site may use cookies to store your presentation preferences in a purely technical fashion with no individually identifiable information. Note also our statement on analytics software below – as analytics software also uses cookies to function.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

  • Analytics

Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website.

  • Complaints

If you have a complaint regarding the use of your personal data then please contact us by email info@happytums.co.uk and we will do our best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.  

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